At Organical, we strive to ensure a smooth and satisfying shopping experience for our customers.
- Return & Exchange Window: We offer a 14-day return policy. If there is a valid issue with your order due to an error on our part and you are not satisfied, we will replace the product at no additional shipping cost.
- Reporting an Issue: To request a return or exchange, please inform us within 48 hours of receiving your order by contacting our Customer Support via WhatsApp: 0326-4997922 or emailing info@organical.com.pk.
- Replacement Timeline: If your return request is approved, you will receive the replacement product within 3-5 working days.
- Customer-Initiated Returns: If the issue is from your end and you wish to return or replace the product, we can process the exchange, but additional shipping charges will apply. Please note that delivery charges are non-refundable.
- Return Process: The customer must return the package via a traceable delivery service (courier or registered post) at their own expense.
For any queries, feel free to reach out to our support team! 😊