Return Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Several types of goods are non-returnable, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines)

• Intimate or sanitary products

• Hazardous materials

• Flammable liquids or gases

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Certain situations may allow for a partial refund, including:

• A book with obvious signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

• Any item not in its original condition, damaged, or missing parts due to reasons not caused by our error

• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.

Late or Missing Refunds (if applicable)

If you have not received your refund yet:

1. Check your bank account again.

2. Contact your credit card company, as it may take time for the refund to be officially posted.

3. Contact your bank, as processing times may delay the refund.

If you have done all of this and still have not received your refund, please contact us at info@organical.com.pk.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@organical.com.pk.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping

• You will be responsible for paying for your own shipping costs when returning an item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on your location, the time it takes for your exchanged product to reach you may vary.

• If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of your returned item.

For further assistance, please contact us at info@organical.com.pk.

Thank you for shopping with Organical!